Shipping policy

Shipping and delivery

1. The Customer will receive a shipping confirmation e-mail, which will indicate all the delivery information useful to the Customer, including the “Track & Trace number.

2. The shipment will be delivered at the address indicated by the Customer during the ordering process. The delivery period for standard delivery is in average XXX business days after the shipment confirmation e-mail. In case the Customer does not receive the delivery within this period of time, they must inform the Seller immediately.

3. The Seller may use public and private transport companies to assure the Shipment.

4. In the event that the information provided within the acceptance confirmation e-mail are incorrect, the Customer must inform the Seller immediately, and in any case before receiving the shipping confirmation e-mail. The Customer is fully responsible for any inaccurate or wrong information provided.

5. If the Seller is not able to comply with the delivery as indicated in the acceptance confirmation e-mail, the Customer will be immediately notified, and a new delivery date will be indicated. In case the delivery becomes impossible, the Customer will be fully reimbursed, under deduction of the incurred maintenance and delivery costs.

6. In cases of force majeure such as strike and other employment disputes, insurrection, war, natural disasters, as well as in the event of a delivery block of the Seller or any of the Seller’s suppliers, there is no default of the delivery. The Seller is not liable for delays in delivery that were caused by any such situation.